Program Principles

The concepts and principles specified in the DataGuard Energy Data Privacy Program Voluntary Code of Conduct were created by industry stakeholders and establish a framework for common practices that protect the access, use, and sharing of customers' energy usage and related data. The program allows companies flexibility in implementation by detailing the questions to be asked and areas to be addressed without specifying the implementation details so that each adopting company can determine how they will implement the program based on their own company structure and processes.

Key tenets of the DataGuard Energy Data Privacy Program include:

  • Consumer Notice and Awareness: Customers should be given prior notice about privacy-related policies and practices.
  • Customer Choice and Consent: Customers should have a degree of control over access to their own customer data.
  • Customer Data Access and Participation: Customers should have access to their own customer data and should have the ability to participate in its maintenance.
  • Integrity and Security: Customer data should be as accurate as reasonably possible and secured against unauthorized access.
  • Self-Enforcement Management and Redress: Enforcement mechanisms should be in place to ensure compliance with the foregoing principles.

Read DataGuard's Voluntary Code of Conduct (VCC) Final Concepts and Principles to learn more.